Frequently Asked Questions (FAQ)

Welcome to the English Tack US FAQ page. We’ve compiled answers to some of the most common questions our customers have. Our goal is to make your shopping experience as smooth and enjoyable as possible. If you don’t find the answer you’re looking for here, please feel free to reach out to us for more assistance.

Orders & Account

1. Do I need to create an account to place an order?
You are not required to create an account to shop with us. You can check out as a guest. However, creating an account allows you to save your shipping information, track your orders more easily, and view your purchase history.

2. How can I check the status of my order?
Once your order has been placed, you will receive an email confirmation. When your order ships, you will receive a second email with tracking information. You can also log in to your account on our website to view the most up-to-date status of your order.

3. Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered the shipping process.

4. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal and digital gift cards issued by English Tack US.

Products & Sizing

5. How do I find the right size for riding apparel or boots?
Finding the perfect fit is essential for both comfort and performance. We provide detailed size charts and product-specific sizing guides on each product page. We recommend carefully reviewing this information and, if needed, measuring yourself or your horse according to our guides before placing your order.

6. Are the products on your site authentic and brand new?
Absolutely. English Tack US is committed to providing 100% authentic, brand-new products from reputable manufacturers and importers. We stand behind the quality and authenticity of everything we sell.

7. What if an item I want is out of stock?
We strive to keep our inventory as accurate as possible. If an item you are interested in is out of stock, you may have the option to sign up for an email notification. This will alert you as soon as the item becomes available again. You can also check back later, as our inventory is updated regularly.

8. Do you sell used or consignment tack?
Currently, English Tack US specializes in selling new products. We do not offer a used or consignment tack service at this time.

Returns & Exchanges

9. What is your return policy?
We want you to be completely satisfied with your purchase. If something doesn’t fit you or your horse, you can return it within 30 days of receipt for a refund or exchange. Please note that certain items, such as opened supplements, personalized items, and safety equipment with tags removed, are not eligible for return. For complete details, we encourage you to review our full Return Policy page.

10. How do I initiate a return?
To begin a return, please contact our customer service team. They will guide you through the process and provide you with the necessary instructions. You will be responsible for the cost of return shipping unless the return is due to our error or a manufacturer’s defect.

11. How long does it take to process a return?
Once your return is delivered to our returns center, please allow 5-7 business days for it to be processed and for your refund to be issued. You will receive an email notification at each stage of the process. After your refund is issued, it may take an additional 1-4 business days for the funds to appear in your account, depending on your financial institution.

12. Can I exchange an item for a different size?
Yes, exchanges are welcome. Because inventory can change quickly, we recommend returning the original item for a refund and then placing a new order for the correct size. This is the fastest way to ensure you get the item you need before it sells out.

Website & Technical

13. Is it safe to use my credit card on your website?
Yes, protecting your information is a top priority. Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect the security of your online order information. Your payment details are transmitted securely.

14. Do you use cookies on your website?
We use cookies to enhance your browsing experience. Cookies help us remember the items in your cart, recognize you when you return to our site, and understand how you interact with our content to provide a more personalized experience. By using our website, you consent to our use of cookies in accordance with our Privacy Policy.

15. I’m having trouble navigating the site or placing an order. What should I do?
We apologize for any difficulty. For technical support, please contact our team. Please provide as much detail as possible about the issue you are experiencing, including the browser and device you are using, so we can assist you promptly.